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The Business Case for Cultural Intelligence – Part 1
Emotional intelligence (EQ) and Managerial Intelligence (MQ) have been well established as crucial for senior leaders. EQ and MQ are insufficient if your organisation is operating across borders,...
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The Business Case for Cultural Intelligence – Part 2
The business case for CQ is: Open up new markets and provide for a deeper understanding of these markets Improve engagement with local staff Leverage local knowledge and expertise Improve innovation...
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Listening to Understand
Listening to understand, rather than listening only to respond, requires a high level of mindfulness and consciousness, especially when we are communicating with people of different cultures. As I was...
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Talent Management and Cultural Intelligence
An interesting article that I came across last week was in the Harvard Business Review Blog – Talent Management: Boards Give Their Companies an “F”, by Boris Groysberg and Deborah Bell. The article...
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The Changing Cityscapes of Mumbai and Shanghai
I have been working in China and India this month. As I have sat in some never-ending traffic jams, in both Shanghai and Mumbai, I got to thinking about how similar and different these two nations...
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Consciousness and Cultural Intelligence
A friend recommended an interesting TrueTube clip that I thought I would share. It is an excerpt from an address to a graduating class by David Foster Wallace titled ‘This is Water’. The message of...
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Multicultural Leadership – Hidden Gems
I have read a couple of articles lately – ‘The Rise Of Multicultural Managers’ by Yves Doz, ‘L’Oreal Masters Multiculturalism’ by Hae-Jung Hong and another article that discuss the many benefits that...
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Culture and Ethics
Bribery, cover-ups and corporate corruption are regularly exposed within multinational corporations the world over. Recent accusations against Leighton International, one of Australia’s biggest...
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Culturally Intelligent Negotiations
Last month there was a great article published in the Harvard Business Review Blog Network titled ‘Empathetic Negotiation Saved My Company’. The article explores a business agreement between an Indian...
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2 Tips For Overcoming Your Blind-Spots
Here is a quick read from HBR ‘Management Tip’ that I thought were worth sharing. It serves as a reminder to us to stay aware.. http://hbr.org/tip/2013/11/21/2-tips-for-overcoming-your-blind-spots.
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The Key to Successful Global Expansions
What succeeds at home may not work overseas. This is the claim of the chairman of an Indian company that has embarked on global expansion across 36 countries and five continents. He maintains that...
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Knowing When to Speak and When to Listen
I read an interesting article of an experience shared by Erin Meyer in the Harvard Business Review ‘Cultural Coaching – Knowing when to shut-up. Erin was working as a cultural coach, her assignment...
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Connectivity and Cultural Intelligence
A recent IBM study ‘Leading Through Connections’ identified that the conventional way of working isn’t enough to compete in todays globally competitive environment; and that we need to respond to this...
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The Art of Mindful Leadership
A couple of workshops and a few great articles lately have reinforced the art of mindfulness and its role in changing mind-sets. Mindfulness makes us less judgemental, more creative, more engaged and...
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Asian Expatriates
Spend 10 minutes doing an Internet search for information around Chinese or Indian expatriates and your searches will respond with Western expatriates living in China and India. While there are a lot...
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Organisational Effectiveness and Cultural Differences
I wanted to share some key points from a recent article “Three Secrets of Organizational Effectiveness” by Newton and Davis. In their discussions around three management approaches – autonomy, purpose...
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Cultural Intelligence – Sharing Stories
It is useful to take a moment to reflect on the CQ success stories and consider what the key principle and techniques were that led to some positive outcomes; and to consider those not so successful...
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The Cultural Ceiling
I wanted to bring to your attention this month a recently released report that I had the good fortune of contributing to by way of a focus group. The study was conducted by the Diversity Council...
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Communication Technology and Culture
How does culture impact the effectiveness of communication platforms and apps? One our Cultural Synergies staff members shared with me a recent article in BRW that reviewed a new app called BLRT. Her...
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Global Work Attitudes
‘Decoding Talent’ is a recent study conducted by The Boston Consulting Group on the global workforce of today. It is an interesting study in terms of decoding and understanding the emerging global...
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